Privacy Policy
Privacy Policy for The Pet Loss Wayfinder
Effective Date: 24/12/25
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1. Introduction At The Pet Loss Wayfinder, we understand that the information you share with us is deeply personal. We are committed to protecting your privacy and handling your data with the same care and respect we bring to our wayfinding sessions. This policy explains how we collect, use, and safeguard your information.
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2. Information We Collect We may collect the following types of information:
Personal Identification: Name, email address, and phone number when you book a session or sign up for a newsletter.
Session Information: Notes taken during sessions to help guide your journey (kept strictly confidential).
Payment Data: Processed securely through PayPal. We do not store your credit card details on our servers.
Technical Data: Your IP address and browsing behavior on our site (via Wix cookies) to improve your user experience.
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3. How We Use Your Information We use your information exclusively to:
Provide wayfinding and support services.
Communicate regarding appointments or service updates.
Send educational content or newsletters (only if you have opted in).
Improve our website functionality and resources.
4. Confidentiality & Data Sharing Your story is safe with us. We do not sell, trade, or rent your personal information to third parties. We only share data when:
Required by law.
Necessary to process payments through secure third-party providers.
You provide explicit written consent to share your story (e.g., for a testimonial).
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5. Data Security Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.
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6. Your Rights You have the right to:
Access the personal data we hold about you.
Request that we correct or delete your information.
Withdraw your consent for marketing communications at any time.
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7. Changes to This Policy We may update this policy occasionally to reflect changes in our practices.
We encourage you to review this page periodically.
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8. Contact Us If you have any questions about this Privacy Policy, please contact us at: